Restaurant Manager
Full Time • Off Leash Alpharetta LLC
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
Summary of Position:
The Restaurant Manager assists the management team in limited direction and/or supervision of employees and the food and beverage service activities of Off Leash in accordance with company guidelines regarding operating procedures, sales, profitability, and guest and employee relations. Under the direction of the General Manager, he/she is responsible for working with other managers and team members to build and increase sales over the previous year's sales and maintain profitability, while ensuring employee and guest satisfaction.
The Restaurant Manager must perform duties in compliance with all applicable sanitation, health, alcohol service and personal hygiene standards. He/she is responsible for supervision of the appropriate use of restaurant supplies and equipment to minimize loss, waste, and fraud.
The Assistant Manager must be able to utilize his or her own experience and knowledge of the company concept to uphold the company's integrity as well as promote the company status within the community.
Duties & Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties and responsibilities of this position include but are not limited to those listed below. Other duties may be assigned as needed to accommodate the smooth flow of operations within the company:
- Under direction of the General Manager, ensures that the restaurant is functional and meets all Off Leash quality standards daily, to include, but not limited to cleanliness, guest service and execution of food and beverage service.
- Provides appropriate leadership, training and supervision to hourly employees.
- Effectively supervises shifts daily in absence of General or Restaurant Manager. Reports operations and employee relation issues to the General Manager.
- Ensure Standard Operating Procedures (SOP) are followed in the Back of the House and Food Procedures, guest safety, employee safety, food handling, receiving and storage procedures.
- Observe quality of food preparation, food appearance and cleanliness and sanitation of production and service areas, equipment, and employee appearance.
- Ensure Standard Operating Procedures (SOP) are followed by supervising all Front of House employees to ensure execution of service standards, guest safety and satisfaction and employee motivation, retention, and positive morale.
- Ensure the safe service of alcoholic beverages. Monitor FOH employees for responsible service guidelines. Monitor guests for signs of intoxication. Prohibit anyone under the influence from driving and provide alternate means of transportation.
- Assist in the training activities for employees and MIT’s.
- Accurately complete assigned administrative and operational reports as assigned by General Manager.
- Assist with inventories, ordering and receiving and completion of accurate prep sheets when assigned.
- Responsible for cash or funds generated from all sales transaction and/or payments; responsible for reconciliation, recording and control of cash and other tender.
- Develop guest relationships and monitor guest satisfaction. Conduct regular table visits and identify new guests. Respond to guest relation issues and complaints in a timely and positive manner. Evaluate and execute opportunities to improve guest relations with new and regular customers.
- Ensure the safe operation of equipment and working conditions to prevent hazards and/or accidents, Report equipment repair and maintenance issues to General Manager.
- Utilize basic functions and programming functions of the restaurant's computer and POS (Point of Sale) System.
- Comply with established sanitation standards, personal hygiene, and health standards. Ensure restaurant passes all health and safety inspections.
- Must maintain skills necessary to safely and efficiently operate restaurant equipment and machines used in the performance of this job.
- Perform restaurant functions as business dictates such as food preparation, delivery of food and beverages to guests or operating POS system.
Supervisory Responsibilities:
- Under direction General Manager, assist in supervision of approximately 20 to 40 hourly employees. Carries out supervisory responsibilities in accordance with the Off Leash policies and applicable employment laws. Responsibilities may include training employees, planning, assigning, and supervising work responsibilities, and following up with the General Manager.
- Acts as mentor in directing subordinate employees with advice or solutions to difficult problems in areas such as job performance, employee motivation, and maintaining the concept.
- Ensure staff meets and executes service standards and best practices. Conduct accurate performance reviews.
Qualifications and Requirements:
Experience in restaurant, retail, food service or the hospitality industry is required.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Supports the Mission, Vision, Values and Culture of Off Leash.
- Must exemplify a high level of professionalism and act as a role model for co-workers through maintaining a reputation that is beyond reproach and by personally adhering to company policies and procedures.
- Must be able to work in an environment free of direct supervision in the absence of the General Manager; must be a self-starter, organized, and multi-task oriented.
- Must be able to plan, assign, and supervise work.
- Must possess strong analytical and problem-solving skills to include collecting and analyzing data resulting in fiscally responsible decisions.
- Maintains positive employee relations through effective communication, coaching, training, and development. Effectively rewards and disciplines employees. Develops trust and credibility.
- Uses tactful and appropriate communication with employees or guests regarding reported complaints, problems, and concerns. Addresses complaints and resolve problems in a timely and effective manner.
- Ensures compliance with company standards for safety and sanitation, organization, quality, timeliness, cost control and waste reduction.
- Creates an atmosphere which allows for the respect and well-being of all coworkers and guests in a safe, secure environment.
- Assesses and/or corrects unsafe working conditions, equipment repair and maintenance needs.
- Maintains confidentiality of all proprietary Off Leash operations, programs, and material information.
- Maintains quality assurance and compliance with all regulatory requirements.
- Ensures compliance with current laws and policies to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
- Creates a harmonious work environment for all employees.
- Uses tactful, appropriate communications towards direct reports, vendors, and guests.
- Completes requirements for training, acceptable attendance, uniform, and dress codes including personal hygiene, and other work duties as assigned.
- Utilizes effective time management; reports to work on time and completes assigned duties within designated time frames.
- Uses good judgment and integrity in decision making; Makes clear, consistent, and transparent decisions; Able to identify relevant from irrelevant information and make timely decisions.
- Must exhibit effective leadership skills, motivate others, demonstrate a high level of business acumen, and develop trust and credibility with co-workers and subordinate employees and peers. Must exhibit honest and ethical behavior and expect same from others.
- Must demonstrate effective oral and written communication skills and actively listen; must clearly and effectively share information.
- Weekend and evening work will be necessary.
- Must have reliable transportation.
Education, Training & Certifications:
- A high school diploma or equivalent preferred.
- Must be at least 21 years of age and provide a current and legal form of identification to verify age.
- Must complete TIPS training and certification.
- Must attend orientation and agree to policies and procedures as outlined in the Off Leash Employee Handbook.
- Must successfully complete assigned Training Program.
- Must obtain ServSafe food sanitation certification, food handler’s permit, and alcohol service permit as required by federal, state, or local regulations.
Physical, Cognitive & Verbal Skills
The Restaurant Manager must have the ability to effectively communicate in the English language, so as to be able to supervise staff and provide information to the guests. He/she must have proficient reading and writing skills. He/she must have the ability to read and comprehend simple instructions, short correspondence, and memos and the ability to write simple correspondence. He/she must be able to calculate figures and amounts such as discounts, as well as the ability to apply concepts of basic mathematics.
The employee must have the ability to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds; Manual dexterity, the ability to talk and hear and the ability to follow written and oral instructions and procedures are required. The employee is frequently required to taste or smell. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Benefits:
- Employee Discounts
- Referral Program
- Flexible Scheduling
- Off Leash Swag
Compensation: $60,000.00 - $70,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Here at Off Leash, we are all about creating a one-of-a-kind community where both people & their pups feel like VIPs. Off Leash was founded by dog people for dog people and our goal is to provide a relaxed, inviting atmosphere with superior service for every customer from the restaurant to the park. We are looking to onboard a team of dedicated individuals to launch our flagship location in Alpharetta, GA! From the management team to our dog park attendants, we strive to construct a supportive work environment where everyone feels recognized for the role they play in making Off Leash the place to be, where people never want to leave.
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Flexible Scheduling
Employee Discounts
Referral Program
Off Leash Swag